Frequently Asked Questions

These FAQs are mainly about the custom storybook.
If you would like to see other FAQs, please contact me through the

contact form on the homepage.

General

What payment options are available?


Visa-debit, Visa, Mastercard, American Express.




What is your Store policy?


Please see our Store Policy page for detailed information.




What's your shipping timelines and pricies like?


Depending on where you live (between 2-15 business days), the time frame to receive your exchanged product may vary. Curb side pick up is also available to customers but keep in mind that the Travelling Crafts Lady is located in Barrie, Ontario Canada. There may be shipping delays due to convid-19. Region >> Shippging Price (Flat rates) >> Est. Deilvery Time >> Curb Side Pick Up

  1. Canada - Ontario >> $10 >> 2-5 Business Days >> Yes
  2. Canada - Other provinces >> $10 >> 2-5 Business Days >> No
  3. United States - All States >> $15 >> 5-10 Business Days >> No
  4. International >> $20 >> 10-15 Business Days >> No
For more information, please go to our Story Policy page.




What is your privacy policy?


Please see our Privacy Policy page for detailed information.




What is your Return and Refund policy?


Our return and refund policy lasts 30 days after you've recieved the book. Please see our Store Policy page for more details.





Custom Storybook

What is the story about?


It's about a young child that goes on a journey to become a hero. The young child meets some friends on the way. The journey brings them to a witch and a wizard. You'll have to read it find out if the child becomes a hero with the help of the witch and wizard!




How long does it take to make a book from submission of order to delivery?


It takes approximately 6 - 8 weeks from submission of the client's information to shipping it off to the client. Because of covid-19, be aware that shipping times could be extended without notice.




Why does it take so long for the book to get to me?


Because of the time it takes to do the following
- recreating the customizable characters (if applicable)
- adding the new characters into the book
- edit the text (adding the customizable character names)
- sending and receiving the book from the printers
- the Travelling Crafts Lady's final inspection of the book before
shipping it off to the client




How much does the custom book cost?


Depending on customization options choosen, the cost ranges from $80-$115 plus shipping.




Why does this storybook cost more than your regular storybook?


Because of the amount of work that needs to be done for the customized book. After receiving the book information from you, the client; it takes time to create each character, add the animal characters to the book then edit the text with the new character names required. This book is completely unique! No one else will have the same book as your child. It's also not mass produced and is printed one book at a time.




Will I be notified about my storybook's progress?


Yes of course, you will be notified via the email address you provided in the form with every step. There are actually 8 steps the book goes through before arriving at your door.




If the Travelling Crafts Lady is provided a photo of the child, will the main character look exactly like the child in the photo?


No, it would take a lot more time to try to match and recreate the main character child for every client. However, the Travelling Crafts Lady will do her best to recreate the hair style and hair/skin tone colours with the photo provided.




If the Travelling Crafts Lady is provided a photo of the animal(s), will those animal characters look exactly like the animal(s) in the photo(s)?


No, the animal characters will be turned into "cartoon" character(s) and is a interpretation of the photo(s) provided. However, the Travelling Crafts Lady will do her best to recreate the colours and certain features of the animal(s) into the animal(s) characters in the book with the photo provided.




Why do I have to fill out the child and animal names twice?


The reason behind this is because the Travelling Crafts Lady wants to ensure that spelling of the character's names is correct and to ensure that the client will double check the spelling of the name too. Mistakes do happen, we are all human.





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