Our policy lasts 30 days. If 30 days have gone by since you've received your purchase, unfortunately we cannot offer you a refund or exchange or reprint. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Late or Missing
If you haven't received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged or if there are any errors located in the storybook or digital version of the book. No other custom items will be legible for exchanges. for Please see REPRINT OPTIONS for more details. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Reprint Options for Custom Storybook
Within 30 days of receiving your purchase and noticed an error in the storybook or digital copy of the storybook. You are allowed ONE reprint if the issue was caused on your (customer) end. You are also allowed ONE reprint if the issue was caused by the Travelling Crafts Lady. If you need to a reprint for the same item, send us an email at
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live (between 2-15 business days), the time frame to receive your exchanged product may vary. Curb side pick up is also available to customers but keep in mind that the Travelling Crafts Lady is located in Barrie, Ontario Canada. There maybe shipping delays due to convid-19.
If you are returning an item over $80, you should consider using a shipping service that offers tracking or purchasing shipping insurance. We offer no guarantees towards the receiving of your returned item.
Region >> Shippging Price (Flat rates) >> Est. Deilvery Time >> Curb Side Pick Up
Canada - Ontario >> $10 >> 2-5 Business Days >> Yes
Canada - Other provinces >> $10 >> 2-5 Business Days >> No
United States - All States >> $15 >> 5-10 Business Days >> No
International >> $20 >> 10-15 Business Days >> No